The short version: our candles are hand-poured to order. If your candle arrives damaged or defective, we'll replace it free of charge within 30 days. If you change your mind, didn't like the scent, or ordered the wrong one — unfortunately we can't accept the return, because each jar is custom-made for the order.
What we'll replace, free of charge
✅ Damaged in transit
The jar arrived broken, cracked, or shattered. Send us a photo within 30 days of receiving the order and we'll ship you a replacement — at no cost to you, no return shipping required.
✅ Defective product
The candle won't light, the wick is missing, the label is printed badly, the lid won't close, the wax is poured wrong, or anything else that means it's not a usable candle. Send us a photo within 30 days and we'll replace it.
✅ Wrong item received
You ordered a Jar of Happiness and we sent you a Jar of STFU (or vice versa). Our mistake — we'll send the correct one. The jar you got? Yours to keep. Free candle, our apology.
What we can't accept as a return
❌ Buyer's remorse
You opened it, didn't love it, want to send it back. Unfortunately we can't take it back — the candle was hand-poured specifically for your order, and we can't resell an opened candle. If you genuinely don't want it, we recommend re-gifting it. The Jar of HTFU has been re-gifted four times in one family that we know of.
❌ "I didn't like the scent"
Scent preferences are deeply personal and we can't predict yours. Our candle scents are: Vanilla (Jar of Happiness), Cedarwood (Jar of HTFU), and Lavender (Jar of STFU) — all listed on each product page before purchase.
❌ "It arrived after the occasion"
We ship within 1–2 business days of order, but we don't control the postal service. Standard US transit is 3–7 business days. If you're ordering for a specific date (birthday, Father's Day, Secret Santa), please order at least 10 days ahead.
❌ Used or partially-burned candles
Once a candle has been lit, it can't be returned. (We know — obvious. But people ask.)
How to request a replacement
If your order meets one of the "we'll replace" categories above, here's what to do:
- Take a photo of the issue. Clear, well-lit. Include the candle and (if relevant) the packaging.
- Email us at Jarhead@jarsofthings.com with the photo, your order number, and a brief description.
- We'll respond within 2 business days with next steps. In most cases we just ship you a replacement — no need to return the damaged one.
If you ordered via our Printify store directly, you can also contact Printify customer service through your order page — they handle fulfillment and can process replacements faster in some cases.
The fine print, but honestly
Refund processing times: in the rare case we issue a refund instead of a replacement, it processes through the original payment method (PayPal, credit card) and typically takes 5–10 business days to appear depending on your bank.
International orders: we currently only ship to the United States. If you somehow ordered from outside the US, contact us immediately and we'll cancel and refund the order before it ships.
Custom or bulk orders: If you ordered a special bulk quantity or a custom label, contact us directly to discuss — those orders are handled case-by-case.
The boring legal bit: this policy applies to orders placed at jarsofthings.com and through our Printify Pop-Up store. We reserve the right to update this policy as our process evolves; updates won't apply retroactively to existing orders. None of the above is legal advice and none of the certificates inside the jars (Certificate of Happiness, Certificate of Hardening, Certificate of Silence) are legally binding in any jurisdiction. Jars of Things™ accepts no liability for relationships affected by the Jar of STFU, spines accidentally grown from the Jar of HTFU, or unexpectedly getting emotional while sniffing a candle.
Last updated: 8 May 2026